Care + Repairs
For all repair inquiries, please email us. Please include your name, description, photo of the damage, and proof of purchase.
If we are able to repair your piece, an RA number and shipping instructions will be provided.
Upon receipt of your package, we will email you with the approximate repair time. Repairs take 2-6 weeks to complete.
All repairs are subject to shipping charges.
We reserve the right to deny unreasonable repairs, returns, and exchanges.
In order to ensure that your Nashira Arno Jewelry is kept at its best condition, please note the following tips:
- Keep your jewelry in the original box to avoid scratching.
- Don't use anychemical products to clean your jewels. We recommend to use a polishing cloth on any metal parts to reduce tarnish.
- Try to put on your jewels last after getting dressed.
- Try to avoid excessive exposure to water and sunlight. We recommend removing your jewelry before exercising, showering or going to the beach.
-Please keep in mind that due to personal pH levels of some peoples’ skin, jewelry may tarnish more quickly for some.